Why Human Skills Outweigh Hard Skills

Most HR and recruiting leaders today are familiar with the reality of the phrase “skills are the new currency.”

They’re what employers look for most in their candidates, what employees are rewarded for, and what can make—or break—an organization’s future.

This wasn’t the case all that long ago—even just a few years ago. Traditionally, employers based their people strategy and its alignment to the business strategy around jobs—they were clearly defined, had measurable outcomes, and sat in a neat organizational chart. As the digital age took over, things started to get a little blurrier—and the pandemic and the many ensuing shifts in the workplace accelerated those changes rapidly.

Today, work looks markedly different: Employees may jump from project to project, team to team, the lines between roles getting increasingly fluid—meaning workers need to bring skills, not necessarily the rigidly defined work and educational experiences needed for success in the past. And as remote work rises, employee expectations change, and digital advancement speeds up by the day, employers will need to focus on building a workforce that has the skills of tomorrow to succeed today through these disruptions.

Those challenges of the last few years, however, have also upended what skills are of value to employers. Whereas in previous work models, employers might have sought a workforce with highly technical skills or specialized expertise, that has shifted: Now, it should be all about the human skills.

The pandemic tells the story of why: When working parents were forced to take on double duty as schools closed, it was the empathy their managers showed that motivated them to stick around after the crisis subsided. When organizations went remote, then brought workers back, then went remote again after continuous outbreaks, it was workers’ agility and resiliency that allowed the company to weather the storm. And as employees increasingly press for new benefits and enhanced flexibility, the employee-employer relationship requires a new level of trust.

So, today the mantra needs to be: Hire for attitude, train for aptitude. Technical skills can be taught in a classroom and through hands-on practice, but qualities like empathy, agility, and trustworthiness aren’t quite as easily coached. Workers who bring these essential human skills to the job—even if they don’t check every box on the list of hard skills an employer might also be looking for—will be uniquely positioned to help their team and the entire organization move forward. That may be a bit of a mindset shift for HR and recruiting leaders but, to be truly forward-thinking, employers need to equip themselves with a workforce that can seamlessly handle challenges, overcome obstacles, and keep up with constant change. And that means it’s all about the human skills.

Welcome to the right place to find your next big job opportunity.

Let’s work together.

August 30, 2023
Prepping for an interview can be overwhelming—especially if you’re new or out of practice. If you’re getting ready for that next opportunity or looking for a side hustle and need to brush up on your skills, we’ve got you covered! In Key Strategies to Flex on Your Next Job Interview, ISS’s very own Co-founder and CEO, Todd Bavol, shares his 30 years of experience on how to nail the interview process and get hired. at ISS
August 10, 2023
Across the board, hiring is tough right now. The Great Resignation has heated up competition for top talent, and HR and talent acquisition leaders are devoting just as much energy to trying to keep workers from walking out the door as they are to bringing new employees in. And, it’s about to get even harder. at ISS
August 8, 2023
You’ve got that itch…it’s time for a new job, a fresh opportunity, something stimulating. Perhaps you’re even looking to make a larger commitment and you’re ready to move from part-time work to full-time. at ISS
August 6, 2023
You’ve been searching “Jobs near me” online for a while, trying to determine what job is best suited for you. Maybe you are looking for a gig as a warehouse worker or customer service representative. A job is so much more than just a means to bring in income; it’s also about the work environment you are going into each day. at ISS
August 4, 2023
Whether you’re searching for your very first job, looking for an exciting new position, or striving for a career change, job searching can be overwhelming. In today’s job market there are many opportunities, which means many applications, interviews, and time spent engaging with recruiters. One of the biggest mistakes many people make in their job search is looking for any job instead of looking for the right job. That doesn’t just go for a full-time position in your dream career – even if you are looking for a part-time job, gig work, or just need a temporary position, the right fit matters and will benefit both you and the company. at ISS
August 2, 2023
Retention is a top concern for today’s HR leaders, who are being faced with an unprecedented turnover risk. According to a recent survey from PwC, 65% of employees surveyed are on the hunt for a new job, nearly double the rate from just a few months ago. With more than 10 million open jobs and an economy on the brink of bouncing back from the pandemic, the likelihood of employees seeking greener pastures is growing by the day. So, how can employers hang onto their talent? One solution may lie in internal promotions. at ISS
July 30, 2023
Getting top-tier talent through the door is quite an effort for many employers today. With the Great Resignation underway, pandemic challenges, evolving employee expectations and more, HR and hiring leaders are eager to get candidates locked in and moving right into their positions. That’s why improving onboarding should be a primary target. at ISS
July 25, 2023
The holiday season is upon us! For many, that means tons of shopping trips, running to family get-togethers, cooking up a storm—it’s an exciting time but one that definitely creates lots of work and even more costs. If you’re looking to make some extra cash this season to give your loved ones (and yourself!) the best holiday ever, ISS makes it easy to get connected with the right work that fits your skills and your schedule—giving you more time to enjoy all that the holidays have to offer. at ISS
July 23, 2023
Not that long ago, it was common for employees to be at the same job for years, even decades. Now, that’s often unheard of! Employees like to job hop, try out new opportunities and climb that corporate ladder at a bunch of different organizations. But, what if it didn’t have to be that way? at ISS
July 21, 2023
When employees struggle to get ahead, they often seek opportunities to do so elsewhere. Unfortunately, many workers feel their employers stifle their professional growth, leading to an all-too-common revolving door. at ISS
More Posts
Share by: